Privacy Policy

1. Introduction

Closer Technologies Inc. ("Closer Apps", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Shopify application and related services (the "Service").

By using the Service, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use our Service.

2. Information We Collect

2.1 Information You Provide

When you apply for our Pilot Program or use the Service, we collect:

• Full name and work email address
• Shopify store URL
• Average monthly revenue and average order value (AOV)
• Business information and contact details
• Communication preferences and feedback

2.2 Information Collected Automatically

When you use the Service, we automatically collect:

• Store performance data and analytics
• Abandoned cart information
• Product and inventory data
• Order and transaction information
• Customer contact information (phone numbers, names) for message delivery
• Message delivery status and engagement metrics
• Integration data from Shopify, Klaviyo, and third-party logistics providers
• Usage data, logs, and technical information

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

3. How We Use Your Information

We use the collected information for the following purposes:

• To provide and maintain the Service
• To send abandoned cart recovery messages via SMS
• To manage inventory and coordinate with your 3PL providers
• To integrate with Klaviyo and other email marketing platforms
• To analyze and improve our Service performance
• To provide customer support and respond to inquiries
• To send administrative information and Service updates
• To create anonymized case studies and performance reports
• To comply with legal obligations
• To detect, prevent, and address technical issues or fraud

4. How We Share Your Information

4.1 Service Providers

We share data with third-party service providers who perform services on our behalf:

• Shopify - E-commerce platform integration
• SMS Providers - Message delivery services
• Loops.so - Email marketing and contact management
• Analytics Services - Usage tracking and performance monitoring
• Cloud Hosting Providers - Data storage and processing

4.2 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred. We will provide notice before your information is transferred and becomes subject to a different privacy policy.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

4.4 Case Studies and Marketing

Pilot Program participants agree to allow us to publish performance results in anonymized or attributed case studies. We will obtain explicit consent before using your company name or identifiable information in public materials.

5. Data Retention

We retain your information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

• Account data is retained for the duration of your active subscription
• Transaction and order data is retained for up to 7 years for accounting purposes
• Analytics data may be retained indefinitely in anonymized form
• When you delete your account, we will delete or anonymize your personal data within 30 days

6. Data Security

We implement appropriate technical and organizational security measures to protect your information:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Employee training on data protection
• Monitoring and logging of system access

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Your Privacy Rights

7.1 GDPR Rights (EU Users)

If you are in the European Economic Area, you have the following rights:

• Right to Access - Request a copy of your personal data
• Right to Rectification - Request correction of inaccurate data
• Right to Erasure - Request deletion of your data
• Right to Restrict Processing - Request limitation of data processing
• Right to Data Portability - Receive your data in a structured format
• Right to Object - Object to certain data processing activities
• Right to Withdraw Consent - Withdraw consent at any time

7.2 CCPA Rights (California Users)

If you are a California resident, you have the following rights:

• Right to know what personal information is collected
• Right to know whether personal information is sold or disclosed
• Right to opt-out of the sale of personal information
• Right to deletion of personal information
• Right to non-discrimination for exercising privacy rights

Note: We do not sell your personal information.

7.3 How to Exercise Your Rights

To exercise any of these rights, please contact us at privacy@closerapps.com. We will respond to your request within 30 days.

8. SMS Communications and Consent

Our Service sends SMS messages to your customers for abandoned cart recovery. You are responsible for:

• Obtaining proper consent from customers before sending SMS messages
• Complying with TCPA (Telephone Consumer Protection Act) and other applicable laws
• Providing clear opt-out mechanisms in all messages
• Maintaining records of customer consent

We provide tools to help you comply with SMS regulations, but ultimate responsibility for compliance rests with you as the merchant.

9. Third-Party Services

Our Service integrates with third-party services including Shopify, Klaviyo, and 3PL providers. These services have their own privacy policies governing their use of your information. We encourage you to review their privacy policies.

We are not responsible for the privacy practices of these third-party services.

10. Children's Privacy

Our Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ.

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last Updated" date
• Sending you an email notification for material changes

You are advised to review this Privacy Policy periodically for any changes. Changes are effective when posted on this page.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

14. Data Processing Summary