Terms of Service

1. Agreement to Terms

By accessing or using the Closer Apps services ("Service"), including our Gift Injection application for Shopify, you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access the Service.

Closer Apps ("Company", "we", "us", or "our") operates as a Shopify app development company providing tools for abandoned cart recovery and inventory management.

2. Service Description

Closer Apps provides a Shopify application that enables merchants to recover abandoned carts through inventory-based gifting strategies. Our Service includes:

• Abandoned cart recovery via SMS messaging
• Inventory gift management and tracking
• Integration with Shopify stores and third-party logistics providers
• Automated inventory synchronization
• Integration with email marketing platforms (e.g., Klaviyo)

3. Pilot Program Terms

Participants in our Pilot Program agree to the following:

• Free access to the Service for the duration of the pilot period (up to 3 months)
• Message limit of up to 2,000 messages per month during the pilot
• Obligation to provide feedback and performance data for case study purposes
• Agreement to allow Closer Apps to publish anonymized or attributed performance results
• Minimum store revenue requirement of $50,000/month
• Active Shopify or Shopify Plus store in good standing

We reserve the right to terminate pilot access at any time if eligibility requirements are not met or maintained.

4. User Obligations

You agree to:

• Provide accurate and complete information during registration
• Maintain the security of your account credentials
• Comply with all applicable laws regarding SMS marketing and customer communications
• Obtain proper consent from customers before sending marketing messages
• Maintain sufficient inventory for gifted items
• Not use the Service for any illegal or unauthorized purpose
• Not interfere with or disrupt the Service or servers

5. Data and Privacy

We collect and process data necessary to provide the Service, including:

• Store information and performance metrics
• Customer cart and order data
• Inventory and product information
• Communication preferences and message delivery data

Your use of customer data must comply with applicable privacy laws including GDPR, CCPA, and other regulations. See our Privacy Policy for details on how we handle data.

6. Payment and Fees

Following the pilot program, the Service will transition to paid subscription tiers. We will provide at least 30 days notice before any charges begin. Pilot participants may receive special early adopter pricing as outlined in their pilot agreement.

All fees are exclusive of taxes, which you are responsible for paying.

7. Intellectual Property

The Service and its original content, features, and functionality are owned by Closer Apps and are protected by international copyright, trademark, and other intellectual property laws.

You retain all rights to your store data and customer information. By using the Service, you grant us a limited license to use this data solely to provide the Service to you.

8. Third-Party Integrations

Our Service integrates with third-party services including:

• Shopify and Shopify Plus
• Third-party logistics providers (3PLs)
• Email marketing platforms (e.g., Klaviyo)
• SMS delivery services

Your use of these integrations is subject to their respective terms of service. We are not responsible for third-party service outages or changes.

9. Disclaimers and Limitations

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

We do not guarantee:

• Specific recovery rates or revenue increases
• Uninterrupted or error-free service
• Compatibility with all Shopify themes or third-party apps
• Results will meet your specific requirements

IN NO EVENT SHALL CLOSER APPS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF YOUR USE OF THE SERVICE.

10. Termination

We may terminate or suspend your access to the Service immediately, without prior notice, for any breach of these Terms or for any other reason at our sole discretion.

Upon termination, your right to use the Service will immediately cease. All provisions of these Terms that by their nature should survive termination shall survive.

11. Changes to Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes via email or through the Service. Your continued use of the Service after changes become effective constitutes acceptance of the revised Terms.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction where Closer Apps is registered, without regard to conflict of law provisions.

13. Contact Information

For questions about these Terms, please contact us: